Customer Responsibilities You are responsible for the upkeep of your server. If your server is down please notify us as soon as possible. Since we don't monitor game servers on an individual basis. You must notify us if your server is experiencing problems or your server is down through our support area of our web site. We want to help limit the amount of downtime you may experience due to server crashes etc. We do not admin your game server. We allow our customer the Power to do that. We only monitor our network to ensure all systems running game servers stay up 24 hours a day 365 days a year. Your game server must stay compliant with our Terms of Service at all times. Player Limits To provide everyone with a value dedicated game server there are limits on the number of players based on the service you applied for. We reserve the right to inspect any game server to insure they are not exceeding the current max player limit allowed for that account. Violations will result termination of service. We will not issue any warning's This includes warning for any and/or all item related violations included in this TOS. No Refund will be Given in this case! Modifications We will customize servers at the customers request, for a small fee. If you wish to add maps/mods/plugins/addons to your server you may do so at any time. We do offer a few standard mods as part of our install package. We are not responsible nor support third party scripts/mods/plugins/add-ons or maps. FTP Access Guidelines FTP access is not to be used to run a file site or for file storing. All users of our service are responsible for their files and content of their servers. Game Server installs come as a basic setup. Additional files and add-ons must be applied by the customer. Anytime you make changes to your files please test those changes our on your local computer system first. Please change your files with care. We are not responsible for the files in your game server directories after your game server account is activated. There is a 2GB file limit per server for maps, mods, plugins, sounds etc. We reserve the right to delete information from your game install if your directory size goes over 2.5GB including the log files. Pricing Prices are subject to change at anytime. New customers will be subject to those price changes. All current customers enjoy the benefit of a Price freeze guarantee. This means you will pay the same amount you paid at the start of service until you cancel service. Your Price will never go up. Customized Server We pre-install many mods on some game servers. Any Extra Mods we charge $5.95 - $19.95 per mod to customize servers to your taste. As stated above, you can install the mods your self at any time at no charge. This does Not include our pre-installed mods...those are free. We do not support these mods , we only install them. The mod maker is responsible for the stability of his/her mod. In turn we do not Admin your server. This is something left up to the customer. We only install the mod not maintain it. Payment Your payment will be billed 30 days from the date you signed up. We expect payment on that day. Just as you expect your server to be up and running 24/7. We allow a 4 Day Grace period. After the 4 days your server will be suspended and a $10.00 fee be charged to re-activate the server in addition to your Full Payment. We reserver the right to change these rules and guidelines at anytime with out prior note